SHIPPING & RETURNS

STANDARD DELIVERY
(EST 1-3 DAYS)-FREE

Our secure shipping service delivers Monday - Friday between 9:00 a.m. and 6:00 p.m.  with our partner UPS. 

If you have any questions or concerns regarding your order, Tektas E-Commerce Team can be reached at +90 212 225 06 40, during the following times (Turkish Time):
- Monday - Friday: 10:30 a.m. – 5:30 p.m.


Alternatively, you can email the E-commerce team at: pr@tektas.info

VIP DELIVERY
(EST 1-5 DAYS)-FREE

Our secure shipping service delivers Monday - Friday between 12:00 p.m. and 6:00 p.m. for amounts above 20 000TL. This special delivery will be operated directly by our sales department. 

If you have any questions or concerns regarding your order, Tektas E-Commerce Team can be reached at +90 212 225 06 40, during the following times (Turkish Time):

- Monday - Friday: 10:30 a.m. – 5:30 p.m.


Alternatively, you can email the E-commerce team at: pr@tektas.info

RETURN POLICY

Returns may be made within 14 days from the date of delivery by returning your item by carrier to the address on the return shipping label.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

  • All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.

  • Returns on items with a return tag attached will only be honored if the label has not been removed.

  • Made to Order or personalized items are final sale and cannot be returned.